Vin Noir Explorers & Importers

1. Who This Policy Applies To

This policy applies to personal information we collect from:

• Website visitors

• Customers who purchase from us

• People who contact us, join our mailing list, or interact with our marketing

 

2. Information We Collect

We collect information in three main ways: information you provide, information collected automatically, and information from service providers.

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2.1 Information You Provide

• Contact details (name, email, phone number, billing and shipping address)

• Order details (items purchased, order history, preferences, gift messages)

• Customer support information (messages you send us and details needed to resolve an issue)

• Marketing preferences (whether you opt in or opt out)

 

2.2 Information Collected Automatically

• Device and usage data (IP address, browser type, pages viewed, referring URLs, approximate location such as city/state, and interaction logs)

• Cookies and similar technologies (used for site functionality, analytics, and advertising measurement)

 

2.3 Information From Others

• Payment processors (transaction status and confirmation; we typically do not receive your full card number)

• Shipping carriers and logistics partners (delivery status and address validation)

• Analytics and advertising partners (aggregated or pseudonymous performance data, for example whether an ad resulted in a visit or purchase)

 

3. How We Use Your Information

We use personal information to:

• Process orders (payment, fraud prevention, fulfillment, returns)

• Provide customer support

• Send service messages (order confirmations, shipping updates, account or policy messages)

• Send marketing messages if you opt in

• Improve our website and offerings (analytics, troubleshooting, testing)

• Protect our business and customers (security, fraud detection, legal compliance)

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4. Alcohol Shipping and Age Restrictions

Our products and services are intended for adults of legal drinking age (21+).
We do not perform online identity verification on our website. Age verification occurs at delivery through carrier procedures and destination requirements (for example adult signature and age check).

 

5. How We Share Your Information

We share personal information only as needed to operate our business, including with:

• Vendors and service providers acting on our behalf (e-commerce platform, website hosting, payment processors, shipping carriers, logistics providers, email providers, analytics providers, and advertising partners)

• Legal and safety reasons (to comply with law and protect rights, safety, and property)

• Business changes (if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction)

We do not sell personal information for money.

 

6. Cookies, Analytics, and Advertising

Our website is built on Wix. Wix and our third-party partners may use cookies, pixels, and similar technologies to provide core site functionality (like keeping items in your cart), understand how our site is used, and measure marketing performance.

If we use a cookie banner or consent settings on our site, certain tracking tools may only collect data after you provide consent for the relevant cookies.

 

6.1 Your Choices

• Cookie banner: If shown, you can accept, reject, or manage cookie preferences using the banner (and any settings link it provides).

• Browser controls: You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

• Opt out of targeted advertising: Email info@vneimporters.com with the subject line “Privacy Request” and state “Opt out of targeted advertising.”

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7. Your Privacy Choices and Rights (Available to All US Residents)

Depending on where you live, you may have rights under state privacy laws. To keep this simple, we offer the options below to all US residents.

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7.1 Requests You Can Make

You may request to:

• Access the personal information we have about you

• Correct inaccurate personal information

• Delete personal information (subject to legal and operational exceptions)

• Receive a copy of certain information (portability, where applicable)

• Opt out of marketing communications

• Opt out of targeted advertising (where applicable)

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7.2 How to Submit a Request

Email: info@vneimporters.com
Subject line: Privacy Request

Include:

• The email address and/or phone number you used with us

• What you want us to do (access, correct, delete, opt out, removal request)

• Any details that help us locate your records (order number, shipping name, or approximate order date)

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7.3 Identity Verification

To protect you, we may need to confirm the request is coming from you (for example by verifying control of the email address used for orders). We do not require online ID verification for routine requests.

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8. Marketing Opt-In and Removal

If you opt in to marketing (for example by checking a box at signup or checkout), you can opt out at any time by emailing info@vneimporters.com with “Remove me from marketing” or “Unsubscribe” in the message.
If our emails include an unsubscribe link, you can also use that link.

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9. Data Retention

We keep personal information only as long as reasonably necessary for business and legal purposes.

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9.1 Standard Retention Periods

• Transaction and order records: 3 years

• Customer support records: 1 year

• Marketing subscription information: kept until you unsubscribe, then removed within 90 days (maximum)

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9.2 Exceptions

We may retain certain information longer if required by law, needed for tax or audit obligations, dispute resolution, or to prevent fraud.

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10. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact info@vneimporters.com and we will take appropriate steps.

 

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, so we cannot guarantee absolute security.

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12. Third-Party Links

Our site may link to third-party websites or services. Their privacy practices are governed by their own policies, not ours.

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13. Changes to this Policy

We may update this policy from time to time. We will post the updated version on this page and update the Effective date.

 

14. Contact Us

Vin Noir Explorers and Importers, LLP

101 W Airstrip Rd

PO Box 144
Kill Devil Hills, Nort Carolina 27948
Email: info@vneimporters.com